Technology Requirements and Support

Basic Computer Requirements

Having regular access to a computer with a reliable Internet connection is required. You will need a word processing program capable of saving word formats such as .doc, .docx or .pdf. 

Check out the technical requirements for your computer and browser in order to maximize Canvas functionality: Test your computer's readiness Links to an external site.

RPCC IT Support

RPCC students requiring IT support should send an email containing their first name, last name, and a brief description of the issue to help@rpcc.edu to open a support ticket. Please provide the LoLA username or LoLA ID number if the issue relates to RPCC or LoLA account access.

Normal hours of operation for RPCC IT Services are Monday through Friday, from 8:00 AM to 4:30 PM. Emails, voicemails, and support tickets that arrive outside of normal operating hours will be replied to as soon as reasonably possible on the following business day.

RPCC IT Services personnel are often out of the office working on support tickets. The best way to contact them is via email. If you call them, please leave a message.

NOTE: It will be important to have an active RPCC email account.

Technical Requirements and Support 

For more information on the technical requirements for this course, please read the following documents:

RPCC Technology Policies Download RPCC Technology Policies

Plug-ins and Helper Applications

There may be plug-ins and helper applications to download that support the Canvas environment and play multimedia such as:

• Java Links to an external site.
• Adobe Reader Links to an external site.
• Adobe Flash Player Links to an external site.
• Quicktime  Links to an external site.
• Apache Open Office for Microsoft Word Links to an external site.
• Microsoft Silverlight Links to an external site.

Browser Support

While Chrome is the preferred browser for most Canvas interactions, Canvas supports the latest versions of every browser release. It's highly recommended that you update to the newest version of whatever browser you are using as well as the most up-to-date Flash plug-in. Check out the Canvas Browser Support page (Links to an external site.) Links to an external site. for the most recent information.

• Internet Browsers:
  • Firefox Links to an external site.
  • Chrome
  • Safari Links to an external site.

Contacting the Canvas Help Desk:

You can search the Canvas Guides or contact the Canvas Support Helpline by clicking the Help icon (circle with a question mark) in the Account menu.